Magnify customer experience

Group 4 young students working together talking smiling showing boards papers pictures holding digital tablet and notebooks

Group 4 young students working together talking smiling showing boards papers pictures holding digital tablet and notebooks

Fairmont-Sanur-Bali-Indonesia
Fairmont-Sanur-Bali-Indonesia

  • 58 million guests in our global database

  • 100% of AccorHotels equipped with Voice of the Guest (VOG)

  • 800,000 corporate accounts and travel agencies in our B2B guest database

USE OUR YEARS OF CRM EXPERTISE TO KEEP YOUR GUESTS COMING BACK

How can you help me create better guest experiences?

The only way to offer your guests an ideal experience is to learn all you can about them. Our proprietary Customer Relationship Management (CRM) system can help. It gathers detailed guest data from multiple sources. Analyzes it. And shares it between all hotels.

In seconds, you know everything about your guests, from their preferences to their habits. So you can rapidly respond to their needs. Offer them personalized services for high-value stays. And ensure their loyalty by creating goodwill and trust.

Our multi-channel VOG (Voice of the Guest) platform lets you manage your guests’ comments and feedback. From compliments to criticism..

IT GIVES YOU INSIGHTS ON HOW TO IMPROVE AND MARKET YOUR BRAND. AND ENHANCE THE ENTIRE GUEST EXPERIENCE.

•   You stimulate your hotel’s turnover by increasing your guests’ visit return rate
•   You ensure guest loyalty by creating goodwill, satisfaction and reliability
•   You increase return visits with personalized email communications and tailor-made offers
•   You improve conversion rates thanks to shared VOG data
•   You keep your hotel’s image safe with TrustYou reputation monitoring

Mercure-Berlin-Wittenbergplatz-Germany
Mercure-Berlin-Wittenbergplatz-Germany

  • 3,000,000 guests have already used this service

  • 92% of guests would use this service again

  • 3,000 hotels are already equipped with this service

MAKE CHECK-IN AND CHECK-OUT A SNAP FOR YOUR GUESTS

How can welcome improve guest and staff satisfaction?

Online check-in lets your guests check in two days before their stay, directly from their cell phone and PC. It’s super-practical for them. And because there’s less paperwork, it saves your staff time so they are more available to personally greet guests, answer their questions and respond to their individual needs.

On arrival day, your guests receive a text message confirming that their room and key are ready. Along with practical information to simplify their trip. Like transport services to the hotel. Car park access codes.

When your guests arrive in your hotel, they are awaited at the “Priority Welcome”. Their keys are already prepared and handed over immediately without the usual administrative formalities.

With Fast check-out, your guests can check-out in seconds. They just hand in their key to indicate that their room has been vacated. Their bill is sent to them by email.

ONLINE CHECK-IN. FAST CHECK-OUT. WHAT GUEST WOULDN’T LOVE THAT?

•   You will boost your revenue thanks to increased direct sales
•   You will offer your clients a more modern image of your hotel’s hospitality
•   Your staff will have more time to engage with guests and build loyalty
•   Your hotel will operate more efficiently thanks to less time spent on paperwork
•   The Online check-in and Fast check-out are customizable to perfectly suit your brand

Pullman-Vung-Tau-Vietnam
Pullman-Vung-Tau-Vietnam

  • 89% of hotel guests want digital access to services

  • 96% would use time saved to post reviews, order room service, & plan their next stay

  • 46% would pay more per night for a hotel with mobile tech

Source : MyWeb Valet, August 2015

 

 

 

GIVE YOUR GUESTS DIGITAL TECHNOLOGY THAT ENHANCES THEIR JOURNEY

How can digital in-hotel services improve my profitability?

Today, 80% of your guests already access your hotel’s wifi network during their stay. Via their computers, tablets, and cell phones. They are part of the digital revolution.

By offering them virtual access to all your in-hotel services via My Web Valet, you are expanding their digital reach. With a portal of services accessible via any of their own devices using the AccorHotels App. Your hotel’s WiFi landing page. Or a web link.

You no longer need to print and update paper menus, brochures, local guides, breakfast doorknob order cards, laundry lists... Your guests can instantly access all this information directly from their personal devices using My Web Valet. Plus they can order meals. Read newspapers. Contact the concierge. Reserve taxis. Restaurants. Spa treatments. And much more.

THEIR STAYS ARE ENHANCED. YOUR PRINTING COSTS ARE REDUCED. IT’S A WIN-WIN PROPOSITION!

•   You can update important guest information easily and instantaneously
•   Your guests will enjoy real-time news, weather, flight information…
•   They’ll have direct access to room directory, housekeeping and concierge services
•   You can offer them local content, tourism information, a Google map link…
•   Guests will be able to view their bills online prior to checkout