Magnify customer experience

Group 4 young students working together talking smiling showing boards papers pictures holding digital tablet and notebooks

Group 4 young students working together talking smiling showing boards papers pictures holding digital tablet and notebooks

Fairmont-Sanur-Bali-Indonesia
Fairmont-Sanur-Bali-Indonesia

  • 58 million guests in our global database

  • 100% of AccorHotels equipped with Voice of the Guest (VOG)

  • 800,000 corporate accounts and travel agencies in our B2B guest database

USE OUR YEARS OF CRM EXPERTISE TO KEEP YOUR GUESTS COMING BACK

How can you help me create better guest experiences?

The only way to offer your guests an ideal experience is to learn all you can about them. Our proprietary Customer Relationship Management (CRM) system can help. It gathers detailed guest data from multiple sources. Analyzes it. And shares it between all hotels.

In seconds, you know everything about your guests, from their preferences to their habits. So you can rapidly respond to their needs. Offer them personalized services for high-value stays. And ensure their loyalty by creating goodwill and trust.

Our multi-channel VOG (Voice of the Guest) platform lets you manage your guests’ comments and feedback. From compliments to criticism..

IT GIVES YOU INSIGHTS ON HOW TO IMPROVE AND MARKET YOUR BRAND. AND ENHANCE THE ENTIRE GUEST EXPERIENCE.

Mercure-Berlin-Wittenbergplatz-Germany
Mercure-Berlin-Wittenbergplatz-Germany

  • 3,000,000 guests have already used this service

  • 92% of guests would use this service again

  • 3,000 hotels are already equipped with this service

MAKE CHECK-IN AND CHECK-OUT A SNAP FOR YOUR GUESTS

How can online check-in and fast check-out improve guest and staff satisfaction?

Online check-in lets your guests check in two days before their stay, directly from their cell phone and PC. It’s super-practical for them. And because there’s less paperwork, it saves your staff time so they are more available to personally greet guests, answer their questions and respond to their individual needs.

On arrival day, your guests receive a text message confirming that their room and key are ready. Along with practical information to simplify their trip. Like transport services to the hotel. Car park access codes.

When your guests arrive in your hotel, they are awaited at the “Priority Welcome”. Their keys are already prepared and handed over immediately without the usual administrative formalities.

With Fast check-out, your guests can check-out in seconds. They just hand in their key to indicate that their room has been vacated. Their bill is sent to them by email.

ONLINE CHECK-IN. FAST CHECK-OUT. WHAT GUEST WOULDN’T LOVE THAT?