Ease your operation

Group 4 young students working together talking smiling showing boards papers pictures holding digital tablet and notebooks

Group 4 young students working together talking smiling showing boards papers pictures holding digital tablet and notebooks

Sofitel-Dubai-Downtown-United-Arab-Emirates
Sofitel-Dubai-Downtown-United-Arab-Emirates

LET OUR LOCAL EXPERTS SIMPLIFY YOUR OPERATIONS

How can your local operations experts make running my hotel easier?

Our local experts are your single entry point to AccorHotels. They direct you to the right person in AccorHotels when needed. They offer you a personalized relationship.

They share know-how and wide array of tools with you. Along with their knowledge of the local language. The market. The competition. The business models.

And they organize conference calls. Regional meetings with other AccorHotels partners, so you can share within the marketplace. Conventions to exchange and animate your community of colleagues.

Their job is to help you succeed.

THEY OPEN A WHOLE NEW WORLD OF GUESTS, MARKETS, AND SOURCES OF REVENUE TO YOU.

Franchise

What do your Directors of Franchisee Operations (DOFs) do for me?
•   Our DOFs help you integrate your hotel in your chosen brand into the local market
•   They help you establish an action plan to best market your hotel
•   They continuously coach you and guide you boost your hotel’s revenue
•   They visit you on a regular basis and personalize your partner relationship with AccorHotels

Management

What do your Directors of Operations (DOPs) do for me?
•   Our DOPs are present to help you boost your hotel’s revenue
•   They accompany your hotel in its day-to-day operations and optimize its performance
•   They help you define your budgets and action plans for the best possible results
•   They implement expert operating procedures (investments, finance, accounting, legislation)
•   They ensure effective personnel management by an experienced AccorHotels manager
•   They streamline your hotel’s maintenance, in terms of scheduling and costs

Pullman-Paris-Tour-Eiffel-France
Pullman-Paris-Tour-Eiffel-France

  • 20 procurement offices around the world

  • 90% of AccorHotels already procure referenced products

  • 2 billion euros annual referenced purchasing volume

STREAMLINE YOUR PROCUREMENT COSTS WITH OUR EXPERTISE

How can your procurement solutions save me money?

Our procurement support teams negotiate contracts at the best market conditions with topquality suppliers in more than 20 countries. They also offer the best possible after-sale conditions. Warranties. Customer service. With additional benefits when you use our referenced suppliers. 

We cater to your procurement needs in 100+ product and service categories. Cleaning. Standard operating items. Furniture. Laundry. Food and beverages. We also offer turnkey solutions for your recurrent purchases and projects, including renovation and construction.

And AccorHotels E-Procurement offers you an easy way to control your entire procure-to-pay process..

BY OFFERING BETTER CONTROL ON PRICES. BY CUTTING DOWN ON ADMINISTRATIVE WORK. AND BY LOWERING YOUR OVERHEAD

Supplier relationship:
•   Offer biding (referencing/contracting)
•   Negotiation (Minimum order quantity)
•   Expediting/Distribution
•   Claim management

Procurement consulting:
•   Product selection
•   Supply chain optimization
•   Expertise support
•   Project management

Procurement control:
•   Quality control
•   Safety control
•   RSE & Planet 21, commitment
•   Assessment of supplier, financial/fiscal reliability

Pullman-Bali-Legian_Nirwana-Indonesia
Pullman-Bali-Legian_Nirwana-Indonesia

  • 500 M€ annual energy costs for all AccorHotels

  • 4.5% average reduction in AccorHotels energy consumption since 2011

  • 69% of guests feel installing solar panels is proof of a hotel’s social responsibility

OPTIMIZE YOUR WATER ENERGY COSTS WITH OUR EXPERTISE

How can mastering water and energy costs help my hotel?

Energy costs represent between 5 and 15% of your hotel’s operating expenses. And these costs tend to rise. Sometimes more than 10% annually. Putting your hotel at risk.

New regulations made at COP21 are going to put even more pressure on the world – and your hotel – to reduce greenhouse gases. Mastering your energy consumption – and your CO2 emissions – is vital. Not just for your image. But for your hotel to stay in business.

Water shortages and outages are increasingly frequent in many parts of the world, from Brazil and California to China. Water or power cuts affect the quality of your service. They can ruin your reputation.

Today, more and more guests are concerned by sustainable energy efforts, both at home and when traveling.

WE CAN HELP YOU OPTIMIZE YOUR WATER AND ENERGY USE. REDUCE YOUR COSTS. AND ATTRACT MORE GUESTS TO YOUR HOTEL.

•   We share our measuring, analysis and management methods for water & energy use with you
•   Our experts will help you find solutions adapted to your local needs and your particular hotel
•   We’ll provide you with tools to automate tracking and manage improvement of performances
•   You’ll benefit from our cutting-edge technologies thanks to our worldwide partnerships