24 hours a day, 7 days a week
24/24 7 days a week
+ 1,000 members of staff
+ 1,000,000 requests dealt with annually
The John Paul revolution
John Paul's ancestors delighted generations of some of the most demanding guests on the planet. As luxury hotel concierges, they embodied their attentive relationship with each of their guests.
Now, on behalf of those brands and companies that are most attentive to their guest relationship, John Paul is cultivating the enduring values of the Concierge: memory, intuition, commitment, an exceptional network and unfailing discretion.
So John Paul is reinventing the very core of the profession. The brand has therefore created “the augmented Concierge”. In the greatest tradition of the Concierge, with the resources arising from the digital revolution.
- Memory, augmented by Customer Knowledge tools and methods
- Intuition, augmented by cognitive technologies
- Commitment, augmented by procedures and a global presence, 24/7
- An exceptional network, augmented by a professional community and global databases
- And always, always, discretion
John Paul DNA
- A passion for the job: the service culture as the center of our concern
- Thoroughness: delivering the best guest experience at each point of contact
- Innovation: constantly reinventing the service of tomorrow
The 1st digital concierge
Cutting-edge technology, way ahead of its time. John Paul's CRM software uses the latest innovations in Customer Knowledge: natural language, multichannel management, detection of affinity profiles (similar profiles) and personalization of contact channels.
The patented proprietary software developed by John Paul has been specifically designed to meet the demands of the job. It is an indispensable tool for concierges to create a close, personalized relationship with guests.
The largest concierge address book in the world
John Paul is an international service available in over 15 languages and based on a network of over 50,000 prestigious partners throughout the world.
John Paul has a unique asset: the ability to internationalize the customer service profession by adapting to local culture and developing specific new partners. Its network guarantees unrivalled responsiveness and efficiency, which is then made available to guests. With this window onto the world, John Paul helps promote French-style excellence, home and abroad.
5 member experiences: John Paul expertise related through 5 types of requests
accordeons-flou-1400x200-7Travel Get away from it all
John Paul is organising a private cruise on Lake Como for an extraordinary marriage proposal. The cruise will finish with fireworks and an exceptional dinner. An Italian master chef has closed his restaurant to come and cook for the occasion.
accordeons-flou-1400x200-2Restaurant The Chef’s table please!
A top starred Parisian chef is changing restaurants: for you, John Paul opens the doors of the new restaurant before it officially opens for a business dinner for 20 people in the presence of the Chef.
accordeons-flou-1400x200-3Emergency repair service Need a hand?
It is three in the morning one Sunday in winter and the heating has stopped working. John Paul has a standby heater delivered urgently in the middle of the night. The next morning, a heating specialist is already at your place to fix the problem in 2 hours guaranteed.
accordeons-flou-1400x200-4Show Sit back and relax, the show is about to start…
John Paul managed to get you 2 of the most sought-after places and a visit to the wings during the preview showing of a famous ballet. And yet the show has been sold-out for the past 3 months. A baby-sitter looks after your children during the evening and a taxi brings you back home at the end of the performance.
accordeons-flou-1400x200-6Unusual Impossible is not John Paul
At the request of an English customer, John Paul organises a black and white evening for his son’s birthday. Special request: arrange for 40 penguins to be present to highlight the theme! Mission accomplished: the room has even been laid out and specially cooled for the benefit of the penguins!