John Paul

John Paul, the world leader in the concierge market, is revolutionizing loyalty by reconnecting brands with their guests and companies with their employees.



John Paul is the guest relations expert. Thanks to our world renowned concierge brand, we guarantee excellent service both for simple requests and unusual requests alike. What is the John Paul ethos? Impeccable service at all times. The quest for excellence is part of the DNA of the world leader in concierge services.

  • 24/24 7 days a week

  • 5 continents

  • + 1,000 members of staff

  • +50,000 partners

  • + 1,000,000 requests dealt with annually

The John Paul revolution

John Paul's ancestors delighted generations of some of the most demanding guests on the planet. As luxury hotel concierges, they embodied their attentive relationship with each of their guests.

Now, on behalf of those brands and companies that are most attentive to their guest relationship, John Paul is cultivating the enduring values of the Concierge: memory, intuition, commitment, an exceptional network and unfailing discretion.

So John Paul is reinventing the very core of the profession. The brand has therefore created “the augmented Concierge”. In the greatest tradition of the Concierge, with the resources arising from the digital revolution.

  • Memory, augmented by Customer Knowledge tools and methods
  • Intuition, augmented by cognitive technologies
  • Commitment, augmented by procedures and a global presence, 24/7
  • An exceptional network, augmented by a professional community and global databases
  • And always, always, discretion

John Paul DNA

  • A passion for the job: the service culture as the center of our concern
  • Thoroughness: delivering the best guest experience at each point of contact
  • Innovation: constantly reinventing the service of tomorrow

The 1st digital concierge

Cutting-edge technology, way ahead of its time. John Paul's CRM software uses the latest innovations in Customer Knowledge: natural language, multichannel management, detection of affinity profiles (similar profiles) and personalization of contact channels.

The patented proprietary software developed by John Paul has been specifically designed to meet the demands of the job. It is an indispensable tool for concierges to create a close, personalized relationship with guests.

The largest concierge address book in the world

John Paul is an international service available in over 15 languages and based on a network of over 50,000 prestigious partners throughout the world.

John Paul has a unique asset: the ability to internationalize the customer service profession by adapting to local culture and developing specific new partners. Its network guarantees unrivalled responsiveness and efficiency, which is then made available to guests.  With this window onto the world, John Paul helps promote French-style excellence, home and abroad.


5 member experiences: John Paul expertise related through 5 types of requests 

John Paul is organising a private cruise on Lake Como for an extraordinary marriage proposal. The cruise will finish with fireworks and an exceptional dinner. An Italian master chef has closed his restaurant to come and cook for the occasion.

A top starred Parisian chef is changing restaurants: for you, John Paul opens the doors of the new restaurant before it officially opens for a business dinner for 20 people in the presence of the Chef.

It is three in the morning one Sunday in winter and the heating has stopped working. John Paul has a standby heater delivered urgently in the middle of the night. The next morning, a heating specialist is already at your place to fix the problem in 2 hours guaranteed.

John Paul managed to get you 2 of the most sought-after places and a visit to the wings during the preview showing of a famous ballet. And yet the show has been sold-out for the past 3 months. A baby-sitter looks after your children during the evening and a taxi brings you back home at the end of the performance.

At the request of an English customer, John Paul organises a black and white evening for his son’s birthday. Special request: arrange for 40 penguins to be present to highlight the theme! Mission accomplished: the room has even been laid out and specially cooled for the benefit of the penguins!