24 hours a day, 7 days a week
24/24 7 days a week
+ 1,000 members of staff
+ 1,000,000 requests dealt with annually
The John Paul revolution
John Paul's ancestors delighted generations of some of the most demanding guests on the planet. As luxury hotel concierges, they embodied their attentive relationship with each of their guests.
Now, on behalf of brands and companies that are most attentive to their client relationship, John Paul is cultivating the enduring values of the Concierge: memory, intuition, commitment, an exceptional network and unfailing discretion.
John Paul is reinventing the very core of the profession. The brand has therefore created “the Enhanced Concierge”. The best of the traditional Concierge, combined with the technological capabilities arising from the digital revolution.
- Memory, enhanced through Customer Knowledge tools and methods
- Intuition, enhanced by cognitive technologies
- Commitment, enhanced by procedures and a global presence, 24/7
- An exceptional network, enhanced by a professional community and global databases
- And always, always, discretion
John Paul DNA
- A passion for the job: service is as our foremost concern
- Thoroughness: delivering the best guest experience at each point of contact
- Innovation: constantly reinventing the service of tomorrow
The 1st digital concierge
Cutting-edge technology, way ahead of its time. John Paul's CRM software uses the latest innovations in Customer Knowledge: natural language, multichannel management, detection of affinity profiles (similar profiles) and personalization of contact channels.
The patented proprietary software developed by John Paul has been specifically designed to meet the demands of the job. It is an indispensable tool for concierges to create a close, personalized relationship with guests.
The largest concierge address book in the world
John Paul is an international service available in over 15 languages and based on a network of over 50,000 prestigious partners throughout the world.
John Paul has a unique asset: the ability to globalize the customer service profession by adapting to local culture and developing specific new partners. Its network guarantees unrivalled responsiveness and efficiency, which is then made available to guests. With this global reach, John Paul helps promote French-style excellence, home and abroad.