Our approach to CSR, in detail

A genuine CSR approach is conducted in transparency. Learn all about positive hospitality from behind the scenes.

Green lobby of an hotel, with trees coming out of the tables

Green lobby of an hotel, with trees coming out of the tables

Since 2016, our hotels have at their disposal a modern web platform, innovative and intuitive, offering them a great support to implement the roadmap of Planet 21 in Action.

Our guidance tool

This unique tool, devised collectively, is targeted directly at the needs of hotel managers and technical officers throughout the world. The new version of this tool, nicknamed Gaïa, provides support for and monitors all issues associated with leading the way in sustainable development, technical standards and statutory compliance. Accessible everywhere, this on-line platform also encourages collective knowledge and awareness, facilitating the exchange of information and best practices. 


Thanks to Gaia, today our hotels can: carry out self-assessment, define their priority objectives, generate a customised action plan and monitor their progress in real time. This multi-device, easy-to-use application is available in 8 languages and offers simplified content appropriate to the specific characteristics and needs of each country.  Everything is designed to encourage and support the move from ideas to actions, in all of our hotels, throughout the world.


Arnaud Patat SVP Technical Division

This is first and foremost an application developed through collaboration between the sustainable development teams and Hotel Invest technical services. We want it to be ergonomic, to provide our hotels with everyday help in monitoring statutory safety actions and to aid your water and energy consumption management.

Our accolades

The value of our CSR programme has been recognised with the awarding of numerous prizes, both within the Group and also by countries.


The "tree resolution", the first non-financial resolution put to the vote at the General Assembly, and emblematic of the boldness of our approach to CSR, was submitted to the shareholders at the Group's General Assembly on 28 April 2015.


Commitment made: to reach the threshold of 10 million trees planted between now and 2021 as part of the Plant for the Planet programme.


The Pacific Asia Travel Association awarded us the gold medal in 2015 in the Best Environmental Programme category, more specifically for the PLANET 21 programme. That was for the third consecutive year.


At the 12th Civil Society Gala in Romania, the Mihai Eminsecu Trust, our local Plant for the Planet partner, was awarded two prizes: "Protection for the environment" and "Project impact" for its local project: "A forest for every school".

For the third consecutive year, AccorHotels Brazil won first place in the Sustainable Development category for the Caio award for its "Don't look away" campaign, aimed at preventing child abuse during the 2014 World Cup. 

Our Registration Documents

See the complete record of our official publications.

Ethical indices

Our Group is listed in various globally renowned indices and frames of reference.

  • The FTSE4 Index: Good Index
  • The Euronext Vigeo Eurozone 120 Index
  • The Ethibel Sustainability Index (ESI) Excellence Europe & Excellence Global
  • The Dow Jones Sustainability Indices (DJSI)
  • The Low Carbon 100 Europe Index
  • The STOXX® Global ESG Leaders Index