Our guests.

Engage our guests in a sustainable experience.

A happy customer having a cocktail served by a waiter.

A happy customer having a cocktail served by a waiter.

Guests consider our hotels like a second home where they can sleep, eat, unwind, etc. This proximity with our guests means we have a unique responsibility; that of guaranteeing them quality products and services with a high environmental and social performance. It also means we can forge even stronger bonds around sustainable development issues, so that ultimately, we can encourage them to take action with us.


Our goals

  • To ensure our guests enjoy a more responsible hotel experience.
  • To interact with them and thus reinforce the positive impacts of our Planet 21 program.

  • 1 Every year, one major innovation to interact with our guests around sustainable development

  • 2 100% of our hotels implement Planet 21’s 16 mandatory actions

  • 3 10 key hospitality product families are eco-friendly