Talents and personalities
Above all, reinventing hospitality is also about the 250,000 AccorHotels employees who bring it to life around the world. Offering our guests a different experience, creating emotion, forging lasting relationships built on courtesies, moments and memories, also means allowing spontaneity, encouraging initiative and letting every employee express their personality. AccorHotels sees a
Our guests judge the performance of our hotels, and our employees are the daily actors of that performance. It is up to us to unlock their dynamism and make it easy for them to take initiatives. It is up to us to constantly provide them with opportunities to learn.
What is ‘Unveil Your Talent’? It is a friendly, in-house contest which pits multi-profession, multi-cultural teams against each other. Each team promotes a project that it has put together in creative sessions using games, coaching, etc. In 2016, the first Unveil Your Talent contest took place in Paris. Five teams vied with each other to design and implement an “afterwork” event. Their projects were applied in real-life situations in a hotel and were judged by the best of juries, i.e. the guests themselves!
‘Boost Your Potential’ is a four-month, customized program offered by AccorHotels to managers with recognized potential. Participants, assisted by a coach, focus on their personal and professional development, work in teams and contribute to a concrete project related to the Group’s priorities.
Turning hotels into labs
Before being widely deployed during the Digital Deployment Days (days dedicated to digital transformation), the Digital Plan’s schemes are tested in “hotelabs”. The Talent & Culture digital transformation teams analyze the impacts of these digital changes on the hotel professions and organization directly in the field. For example, the Sofitel Dubai Jumeirah Beach piloted (and approved!) Staff Hub, an app created jointly with Microsoft that allows employees to access their shift schedule on their personal mobile phones while they work.
Every year, a large-scale survey measures employee engagement levels based on several indicators such as well-being, workplace relations, motivation, pride in belonging and equal opportunities. In 2016, the survey participation rate rose to 89%, up from 80% in 2015, and the employee engagement level increased to 72%, up 4 points compared with 2015, confirming the momentum of progress set in motion by the Feel Valued policy.
KEY FIGURES FROM THE 2016 SURVEY
+122,400 employees participated
78 countries involved
72% of employees engaged
Nurturing our talents
In order to develop all our talents, first we have to be familiar with them. The Talent Review, was partially deployed within the Group in 2016, ahead of the large-scale roll-out for all 250,000 employees worldwide due by 2020. It is now used in a uniform way by all the AccorHotels entities. It is the cornerstone of the Group’s Talent & Culture policy and allows us to build personalized development plans, based on each employee’s performance and potential, and identify skills that the Group must recruit or develop. It is also shared within the company and used in succession planning. Lastly, it allows us to map talents and therefore improves our visibility of the talent pool.
90 % of the new companies that have disrupted the hotel sector in recent years were founded by under 35s. In 2016, in order to give the millennial generation a voice, the Group created a ‘Shadow Comex’ comprising seven women and six men who are all under 35. The young members of the Shadow Comex have access to the same information as their seniors and contribute their generation’s viewpoint to strategic issues.
One woman employee talking smiling to one man guest
Innovation & Transformation
Our passion for customers has made us a leader in our sector. Today, our Group is transforming from the inside to devise tomorrow's hospitality.